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FAQs

  • Vitami Sachets are free from all major allergens, and the formula is produced in a certified allergen-free facility. We try our utmost to avoid contamination, yet there’s a small possibility they may come into contact with milk, egg, fish, wheat, peanuts, tree nut ingredients and soybeans.

  • Not at this stage, as there are some vital ingredients in Vitami products such as marine collagen. Although we’re not vegan-friendly, we do make every effort to ensure that all Vitami ingredients are sustainably sourced. We are also researching vegan-friendly products for future development.

  • FEEL GOOD SKIN is gluten-free as it contains no added wheat, barley or rye. Who needs any of those bulky ingredients nowadays anyway?

  • We promise you all Vitami products will all be sugar-free, forever and ever! We only use a teeny bit of stevia to sweeten it a little bit. #guiltypleasures

  • Sadly, it’s impossible to extract some of our compounds organically, as they don’t naturally occur in the wild. However, all of our products are sourced with care and patience to deliver the best product possible.

  • Every single one of our production processes is based in the North of England, so when our packaging proudly says “Made in Britain”, we mean every word. Vitamins degrade over time, so we aim to get them blended and shipped off to you as soon as we can.

  • Lots of love and care go into our mix to ensure it’s gentle on your tummy. We would recommend enjoying a daily sachet of FEEL GOOD SKIN with 250ml water, preferably with a meal or with breakfast for optimal results.

  • FEEL GOOD SKIN is only currently available online from the Vitami website, but we’re on the road to making it available from more places. Watch this space.

  • Yes. As the saying goes, ‘when you know, you know’. And we want you to experience Vitami to fully get the benefits. All we charge is £4.99 for delivery, and you’ll get your 7-day tester bundle straight to your door. You’ll automatically be registered for a monthly subscription at the end of the trial, so if you don’t want to carry on improving your glow, make sure you opt out before your trial is over!

  • On average, you should feel and see the results of taking 7 days of FEEL GOOD SKIN. It may take a little longer as our product begins acting inside the body, the vitamins and minerals get to work, until it builds up and your skin, hair and nails are simply glowing with wellness.

  • If you are based in the UK, our product should arrive within two working days.

  • Shipping is free for our 7-day trial pack. For the 30-day boxes, the delivery fee is £3.

  • We currently only ship to the UK, but we plan to ship internationally soon. If you are interested in Vitami being available in your country, get in touch with us at hello@vitami.co.uk

  • We use Stripe as our payment processor. Stripe currently accepts Visa, Mastercard and American Express. We plan to accept Apple Pay and Google Pay soon.

  • For the 7-day trial, you will be charged during the checkout process. For the monthly subscriptions, your card will be charged at each 30-day renewal period.

  • Our subscriptions renew every 30 days, to ensure you get your Vitami boxes in time to take the sachets daily. When you start your subscription, you will get an email with a link to manage your subscription - where you can pause or stop the subscription at any point.

  • When you start your subscription, you will get an email with a link to manage your subscription - where you can pause the subscription at any point.

  • We will send your subscription every 30 days. If you have chosen to pre-pay for 3, 6 or 12 months in advance, the subscription will still reach you every 30 days.

  • When you start your subscription, you will get an email with a link to manage your subscription - where you can update your shipping or billing details.

  • We have a no-quibble returns policy. Simply return your order (containing all the unused products). We can’t process full refunds for any Vitami boxes or sachets that are already opened. But we will refund you for the amount of sachets you send back to us. Once we receive your returned package, you’ll get a refund to the card you placed the order with. Any questions about our returns policy? Get in touch at hello@vitami.co.uk

  • If you decide Vitami is not for you then it’s as easy as emailling hello@vitami.co.uk to cancel your subscription. No hassle. No worries. All on your terms.